Request Types
Servicing Information
Monday - Thursday:
9:00am - 7:00pm EST
Friday:
9:00am - 6:00pm EST
Saturday:
11:00am - 3:00pm EST
Toll Free:
(888) 201-3780
Fax:
(312) 291-3656 - (General Inquires & Payoff Requests)
Fay Servicing is the 3rd party servicer CIVIC has partnered with to be the primary point of contact for loan payments as well as any questions you may have about loan status, proof of payment, payoff demands, etc. Please direct all questions regarding your loan to Fay Servicing and one of their Account Managers will be ready to assist you.
Mortgagee Clause
Civic Financial Services, LLC
c/o Fay Servicing
ISAOA/ATIMA
P.O. Box 7047
Troy, MI 48007-7047