INTRODUCTION

This Privacy Policy for California Residents supplements the information in our privacy policy and applies only to California residents (“you”). As a resident of California, you have certain rights with respect to the collection of your Personal Information. We reserve the right to limit these rights where permitted under applicable law, including where your identity cannot be reasonably verified or to the extent your rights adversely affect the rights and freedoms of others. The types of Personal Information relating to you that we may collect depends on your interaction with us. We provide equal service to all consumers, even if they exercise their privacy rights.

INFORMATION WE COLLECT

The categories of Personal Information that we may collect and process are set out below.

Categories of consumer’s Personal Information collectedExamples of Personal InformationBusiness or commercial purposes for which the information was collectedCategories of sources from which that information was collectedCategories of third parties with whom the business shares Personal Information
Identifiers
  • Name
  • Alias
  • Postal address
  • Email address
  • Any provided phone number, such as home, mobile, or fax
  • Account name
  • Passwords and other security information for authentication and access
  • Insurance information
  • IP address
  • Social security number
  • Driver’s license number
  • Passport number
  • State identification card number
  • Unique personal identifier
  • To provide you with services
  • To market our services to you
  • To fulfill any regulatory or legal obligation that may arise from servicing you
  • To process payments
  • To contact you and respond to your request and inquiries
  • To communicate with you about open and pending matters
  • To analyze preferences, trends, and statistics
  • We collect information directly from you.
  • We collect information about you from third parties.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Financial information
  • Credit or debit card number, along with its verification number and expiration date
  • Bank account information
  • Payroll cards
  • To provide you with services
  • To fulfill any regulatory or legal obligation that may arise from servicing you
  • To process payments
  • To contact you and respond to your request and inquiries
  • To communicate with you about open and pending matters
  • We collect information directly from you.
  • We collect information about you from third parties.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Geolocation data
  • The general region or area from which you access our websites
  • Badge swipes at our offices
  • To analyze preferences, trends, and statistics
  • To operate, understand, optimize, develop, or improve our sites, applications, products, services and operations
  • To detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • To debug, to identify and repair errors that impair existing intended functionality
  • To investigate and prevent activities that may violate our policies
  • We collect information directly from you.
  • We collect information about you from third parties.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Biometrics
  • Not collected
  • Not collected
  • Not collected
  • Not collected
Demographic information
  • Race
  • Gender
  • National origin
  • Age
  • Religion or creed
  • Marital status
  • Medical condition, physical or mental disability
  • Citizenship status
  • Sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions)
  • Sexual orientation
  • Veteran or military status
  • To provide you with services
  • To market our services to you
  • To fulfill any regulatory or legal obligation that may arise from servicing you
  • To analyze preferences, trends, and statistics
  • We collect information directly from you.
  • We collect information about you from third parties.
  • Not shared
Professional, educational, or employment-related information
  • Education records
  • Current or past job history
  • To provide you with services
  • To contact you and respond to your request and inquiries
  • To communicate with you about open and pending matters
  • We collect information directly from you.
  • We collect information about you from third parties. This might include previous employers and references.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Internet or electronic network activity information
  • Email
  • Browsing history
  • Search history
  • Information regarding a consumer’s interaction with an Internet website, application or advertisement
  • Internet Protocol address
  • Device ID
  • Cookies
  • Unique Personal Identifier
  • Online Identifier
  • Beacons
  • Pixel Tags
  • Mobile Ad Identifiers
  • To analyze preferences, trends, and statistics
  • To operate, understand, optimize, develop, or improve our sites, applications, products, services and operations
  • To detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • To debug, to identify and repair errors that impair existing intended functionality
  • To investigate and prevent activities that may violate our policies
  • We collect your internet or other electronic network activity information from your interactions with our website
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Commercial information
  • Records of personal properties, investments, products or services purchased, obtained or considered
  • Other purchasing or consuming histories
  • To provide you with services
  • To market our services to you
  • To fulfill any regulatory or legal obligation that may arise from servicing you
  • To contact you and respond to your request and inquiries
  • To communicate with you about open and pending matters
  • To analyze preferences, trends, and statistics
  • We collect information directly from you.
  • We collect information about you from third parties.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).
Audio and visual information
  • Security camera recordings in our facilities
  • To analyze preferences, trends, and statistics
  • To detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • To debug, to identify and repair errors that impair existing intended functionality
  • To investigate and prevent activities that may violate our policies
  • We collect information directly from you.
  • We share information to service providers who do things on our behalf. For example, we will share information with a vendor who assists with providing technology and user assistance.
  • We share information if we think we have to in order to comply with the law. This includes cooperating with law enforcement when we think it is appropriate, obtaining legal remedies or limiting our damages, and protecting the rights, safety and/or property (your property, our employees’ or others).

RIGHT TO KNOW

For requests for a copy of the personal information we have collected during the 12 months prior to your request, we will endeavor to provide the information in a format that is readily useable, such as mailing you a paper copy or providing an electronic copy, at our discretion. Upon receipt of a verified request, we will disclose the following: (1) the categories of Personal Information collected; (2) the sources from which Personal Information was collected; (3) the business or commercial purpose for collecting or sharing the Personal Information; (4) the categories of third parties with whom we share the Personal Information, if any; and (5) the specific pieces of Personal Information we collected about you. As discussed above in Section 3, we do not sell any Personal Information.

RIGHT TO DELETE INFORMATION

Upon receipt of a verified request, we grant you the right to request deletion of Personal Information unless an exception applies. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations.

DO NOT TRACK

We do not track your personal information over time and across third party websites. We do not knowingly permit such third parties to collect any personal information from our site unless you directly provide it to us and we provide it to them with your consent.

HOW TO SUBMIT YOUR REQUEST

To submit a request relating to your privacy rights, please call our toll free number at (855) 956-0661 or submit an online form here. Your request is limited to twice within a 12-month period. The information will be provided to you free of charge, unless we determine that your request is manifestly unfounded or excessive.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your Personal Information (“Authorized Agent”). If you choose to use an Authorized Agent, we require that you provide the Authorized Agent with written permission to allow him or her to submit your request and that you verify your identity directly with us. Failure to do so may result in us denying your request.

We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 14 days and will endeavor to respond within 45 days of receipt of your request, but if we require more time (up to an additional 45 days), we will notify you of our need for additional time. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.

CONTACT INFORMATION

If you have any questions about this privacy policy, you can email us at privacy@civicfs.com. To reach us by mail, write to us at the following address:

Attention: Compliance Department
Civic Financial Services, LLC
2015 Manhattan Beach Blvd., Suite 106
Redondo Beach, CA 90278.

This Policy was last modified on April 13, 2020.

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