To Our Valued Customers and Partners,
With the recent escalation of COVID-19, we want to assure you that the CIVIC team is fully prepared.
- We are monitoring the situation closely as it unfolds and taking all necessary measures to ensure that our CIVIC employees remain safe, and that we are prepared to support and serve you at full capacity ¾ whether we are working remotely, at a branch office or at our corporate headquarters in California.
- We have a formal Business Continuity Plan in place that we are following, and will continue to do so as the situation evolves. We understand the need to stay focused and flexible in moments of uncertainty.
- I have been in touch with our capital partners and we have ample capacity to originate loans without delay or interruption. Our lending capacity is as strong as it has ever been and we have 200 team members in Operations that are focused and committed to delivering exceptional, timely services.
- We are in close communication with all critical partners and vendors around their own preparedness levels, and we have the highest level of confidence in their plans.
We also understand that this situation impacts you, your family, your employees, and your contractors. Please feel free to reach out to your Account Executive or our leadership team with any questions, concerns or needs. Consistent with CIVIC’s core values and purpose – our people, our customers, our partners and our community will always remain top priority at CIVIC.
On behalf of the entire CIVIC team, we thank you for your continued partnership, and wish you good health.
William J. Tessar
CIVIC Financial Services